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Consultancy

From Asia, for Asia. Strategy
that lasts.

Workshops. Policies. Strategy.

Led by lived experience, grounded from the Asian context you actually
operate in.
Book a call
See our case studies

Inclusion is Customer Experience.

Inclusion is Candidate Experience.

Inclusion is Employee Experience.

Inclusion sticks when people can see what’s in it for them and the people they serve. That’s the case we help you make, to leadership, and to the office.

No two organisations share the same pressures or buy-in. So we don’t arrive with a playbook, we arrive with the awkward questions that help you build your own.

Genuine buy-in now, and the foundation for what comes next.

 

How this works

Three stages. Not always in this order, because we meet you
where you are.
Listen. Talk. Walk.
01    Listen.

…to what your people are actually saying, and what is already happening.

02    Talk.

…it through with you. Strategy, business case, buy-in.
03    Walk.
…it with your teams. Implementing and delivering until you can walk without us.

Wherever you are, we meet you there.
This is what we mean...

"Leadership's on board, we run lunch and learns every year. But you can tell people show up because they're told to, not because they want to."
Deep-dive case study

Eaton HK (part of the Langham Hospitality Group)

One client, start to finish: Listen, Talk, Walk, in order, over one relationship.
Drop Eaton HK logo
01

Listen

Six mystery guests audited the whole guest journey: LGBTQ+, neurodivergent, ethnic minority and disabled, some carrying more than one identity.
02

Talk

The gap was intersectional, not single issue, and that’s what got leadership to commission the training.
03

Walk

E.D.I.T, Eaton HK’s first DEI training, made for Hong Kong and delivered mostly in Cantonese. Eaton now runs it themselves, using materials we co designed.

Result

140 colleagues trained, 92% feedback response, 4.32 out of 5

CONFIDENTIAL

Built around what actually happened

A customer facing moment made the gap visible. We built an eLearning training module shaped around what actually happened, using their existing business language, so staff had what they needed before it happened again.

Result

eLearning training module (English, TC, SC)
LVMH logo
LVMH
Inclusive hiring across China and Asia
Designed LVMH’s inclusive hiring programme in Cantonese, Mandarin and English. Full facilitation guide and train the trainer workshops mean their own teams deliver it. 85 percent rated Good to Excellent.

Result

Candidate experience
“Case studies and bias exercises were cited as the most impactful part of the programme.”

CONFIDENTIAL

Built for how their people actually work here
Delivered workshops live in Cantonese for a global client, built for how their people actually work here, not translated from somewhere else. Now part of their annual training programme.

Result

Co designed a localised workshop
PVH logo

LVMH

owner of Tommy Hilfiger and Calvin Klein
Regional I&D programme and BRGs
Six month regional consultancy across APAC and Africa, 15+ markets, 6,000+ associates. Built the leadership system for six Business Resource Groups that runs without us.

Result

Built the roadmap

None of these quite it?

 

Sometimes you just want to talk it over. We also have Inclusion Hours, no prep,
no agenda.

Book Inclusion Hours